After-sale Policy

ORICO commits to provide 7-day Refund, 15-day Exchange, 1-year Quality Warranty.

7-day Refund

Customers could apply for returning products within 7 days since you receive products under the condition that items (including package and accessories) are qualified for second sale. However, you will be responsible for all shipping fees. (Some products cannot be sold secondly after opening sealed package, Refund is not accepted.)

Tech support

Tech support ORICO’s tech support service is open to all customers. You could contact us when the products are broken or a breakdown happens. In situations where a replacement is not available or a preferred option, we will offer a partial refund according to the usage time only if the product is during the warranty period.

15-day Exchange

You could exchange the product for another new same product if there are quality problems or performance breakdown within 8-15 days since you receive the product. We will be responsible for all shipping fees.

12 months Quality Warranty

It is available to products if there are any quality problems within 12 months starting from the date of purchase. All quality-related defects on items sold by ORICO online stores and authorized resellers are under warranty.

Quality warranty are not compatible with the following conditions::

Reworked products without ORICO’s approval; The serial number or warranty sticker has been altered, defaced or removed;
Normal wear and tear of the product;
Products that have been artificially damaged by improper operation.
Products that have been damaged by accidents or natural disasters.
Products have been reworked or repaired by unauthorized agencies.
Warranty service will be carried out according to “Limited Warranty Clause” in the third policy.

For your own benefits, please mind the following information

For a smooth return and refund, quality warranty, please follow these steps:

1. Warranty claims for full refund expire 90 days after opening a warranty claim. For purchases not made directly through ORICO’s online stores, please contact retailers for refunds and replace.

Please provide pictures or videos of the damaged product.

Please show your purchasing invoice or order number within warranty period. If there is no invoice or order number, please kindly provide the store’s name or your account information for our reference

ORICO не несет ответственности за:

Loss of data incurred from use of ORICO products

Returning personal items sent to ORICO

Repairs through 3rd parties

2. Lost, stolen,second-hand, free products

After-sale Policy

For your own benefits, please mind the following information

ORICO не несет ответственности за:

Поддержка

Медиа

О нас

Адрес